Terms of service | Fjordgrid

1. Who we are

Fjordgrid is the trading name of FJORDGRID (SMC-PRIVATE) LIMITED (“Fjordgrid”, “we”, “us”). When you subscribe to an integration, your agreement for the service is with FJORDGRID (SMC-PRIVATE) LIMITED. You can reach us at okasha@fjordgrid.com.

2. Accepting these terms

By using the website, creating an account or subscribing to an integration, you agree to these terms. If you accept them on behalf of a company, you confirm that you are authorised to bind that company, and “you” means the company. Continuing to use the service after we update these terms means you accept the updated version (see section 15).

3. The service

Fjordgrid provides software integrations that read transaction data from systems you use, such as a payment provider or webshop, and post accounting entries to your accounting system. What each integration does, what it needs and what it costs is described on its page under Integrations. The service is provided online at app.fjordgrid.com. There is nothing to install.

Integrations marked “early access” or “in development” may change, and features may be added or removed as they mature.

4. Your licence

While your subscription is active and paid, we grant you a non-exclusive, non-transferable, non-sublicensable licence to use the integrations you subscribe to for your own business, and for your accountant to use them on your behalf. The licence covers the companies, accounts or ledgers stated in your subscription. It ends when your subscription ends.

5. Your account and connected systems

You must give accurate information and keep your login details secure. You are responsible for activity under your account.
To run an integration, you authorise Fjordgrid to access the third-party systems you connect (for example Vipps MobilePay, Shopify or Systima) on your behalf, within the permissions you grant. You can withdraw that access at any time in those systems, which will stop the integration.
Your use of those third-party systems is governed by your own agreements with their providers. We are not responsible for their availability, changes to their interfaces or their actions.

6. Your bookkeeping stays your responsibility

Fjordgrid automates routine posting and checks that the data balances, but it does not replace your accountant. You, or your accountant, choose the accounts and VAT codes, approve the trial run before go-live, review what is posted and remain responsible for your accounts, tax returns and compliance with accounting law. Nothing in the service or on this website is accounting, tax or legal advice. If an entry needs correcting, it is corrected with a reversing entry that you approve.

7. Price, payment and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns.

Prices are shown on each integration’s page in Norwegian kroner, excluding VAT. Paddle adds the VAT or sales tax that applies to you at checkout.
Subscriptions are billed in advance, monthly unless the checkout says otherwise, and renew automatically at the end of each period until cancelled.
Payments, invoices, taxes and billing are handled by Paddle under the Paddle Buyer Terms, which form part of your purchase.
If we change a price, we will tell you at least 30 days before it applies to your next renewal, so you can cancel first if you prefer.

8. Cancellation and refunds

You can cancel a subscription at any time from your account or from the link in your Paddle receipt. Cancellation stops the next renewal, and the integration keeps running until the end of the period you have paid for. Refunds are covered by our refund policy.

9. Acceptable use

You must not:

use the service or website for anything unlawful, fraudulent or deceptive, including false bookkeeping or money laundering
connect systems or data you are not authorised to use
send spam or unsolicited messages through the service
infringe anyone’s intellectual property or other rights
attack, probe or test the security of the service, introduce malware, or bypass access limits
scrape, copy, resell or reverse engineer the service, except where the law allows it
use the service in a way that places an unreasonable load on it or on connected systems

10. Data protection

We handle personal data in line with the EU General Data Protection Regulation (GDPR), which applies in Norway through the EEA Agreement. For data processed in the integrations on your behalf, you are the controller and Fjordgrid is your processor. Our data processing agreement, presented when you sign up, forms part of these terms and sets out how we process that data, which subprocessors we use and how we help you meet your obligations. For data we collect for our own purposes, such as your account and billing contact details, see our privacy notice.

11. Intellectual property

Fjordgrid and its licensors own the service, the website, the software and all related intellectual property. These terms do not transfer any of it to you, apart from the licence in section 4. Your data stays yours. You give us permission to process it only to provide, secure and support the service. If you send us feedback, we may use it without any obligation to you.

Vipps MobilePay, Shopify, Systima and other product names are trademarks of their owners and are used only to describe what our integrations connect to. Fjordgrid is not affiliated with or endorsed by these companies unless we say so.

12. Availability and warranties

We work to keep the service running and accurate, and we monitor every integration. We do not promise that the service will be uninterrupted or error-free, or that third-party systems will remain available or compatible. Apart from what these terms state, the service is provided “as is”, to the extent the law allows.

13. Liability

Our total liability under these terms in any 12-month period is limited to the fees you paid for the service in that period.
We are not liable for indirect or consequential loss, lost profit, lost data that you could have restored from your own systems, or losses caused by third-party systems or by entries you or your accountant approved.
Nothing in these terms limits liability for gross negligence, wilful misconduct, or anything else that cannot be limited by law, and nothing limits your mandatory rights as a consumer, if you are one.

14. Suspension and termination

We may suspend or end your access to the service, with notice where reasonable, if:

you materially breach these terms and do not fix the breach within 14 days of being told
payment is not made
your use creates a security or fraud risk for us, for connected systems or for other customers
you repeatedly or seriously break the acceptable use rules

You may stop using the service at any time by cancelling your subscription. When the service ends, we stop all integrations, and you can ask us to export your data within 30 days. After that we delete it, except where the law requires us to keep it. Entries already posted to your accounting system stay there.

15. Changes to these terms

We may update these terms. If a change materially affects active subscriptions, we will email you at least 30 days before it takes effect. The date at the top of this page shows the current version.

16. Governing law and disputes

These terms are governed by Norwegian law. Please contact us first so we can try to resolve any dispute informally. If that fails, disputes go to the Norwegian courts, with Oslo District Court (Oslo tingrett) as the agreed venue. If you are a consumer, you keep the mandatory protections and the right to bring a claim where you live. Purchases are also subject to the governing law and dispute terms in the Paddle Buyer Terms.

17. Contact

FJORDGRID (SMC-PRIVATE) LIMITED, okasha@fjordgrid.com.